Cancellation and Refund Policies

At Peak & Petal Designs, we value transparency and want you to feel confident in your purchases. Below is our detailed Cancellation and Refund Policy for all services and products offered on our website.

Refund Policy: Buyer’s Remorse Period

Some services and products come with a limited buyer’s remorse refund period to provide peace of mind. Please refer to the specific timelines below.

Services with Refund Eligibility

Refunds for payments made in full are available within the buyer’s remorse period (refer to the refund windows below) if work has not started. After the buyer’s remorse period ends, all payments are final and non-refundable.

If work begins during the 48-hour window, refunds for full payments may be prorated based on the amount of work completed.

Any and all payments made through a payment plan, regardless of whether the project is completed, are considered non-refundable deposits. If you cancel or stop making payments, no work will be provided, transferred, or refunded.

If your payment plan is canceled or payments are missed, your website will be suspended. After 60 days without payment, your website and all related content will be permanently deleted and you will not be eligible to return as a client. All payments made will be forfeited.

To resume a paused project or reactivate a suspended website, all overdue payments must be made in full, along with a $250 reinstatement fee.

Eligible Buyer's Remorse Refund Windows:

Website Build: Refunds available within 48 hours of purchase
E-Commerce Store Setup: Refunds available within 48 hours of purchase
Branding Services (Logos, Brand Kits, etc.): Refunds available within 24 hours of purchase
Digital Course Setup: Refunds available within 48 hours of purchase
Coaching Sessions: Refunds available within 24 hours of purchase if the session has not been prepared or booked.
Add-On Services (SEO Optimization, Blog Setup, etc.): Refunds available within 24 hours of purchase

Products with No Refunds

Digital Products (Templates, Guides, Ebooks, etc.): All sales of digital products are final and non-refundable due to instant delivery and access.

Monthly Membership Fees

Cancellation: Monthly memberships can be canceled at any time.
Refunds: Membership fees are non-refundable, including partial months.

Refund Eligibility Details

Work Status: Refunds will only be provided if work has not started within the specified buyer’s remorse period.
Non-Refundable Payments: After the refund window closes, all payments are non-refundable.
Adjustments for Partial Work: If work has started during the refund window, refunds may be prorated based on completed work.

Cancellation Policy

Service-Based Projects:
- Cancellations are allowed within the refund window (see timelines above).
- After the window closes, cancellations are not permitted.
Monthly Memberships:
- Memberships may be canceled at any time, but fees already paid are non-refundable.
- Access to services or perks included in the membership will terminate immediately upon cancellation.
- Hosting cancellations must be submitted in writing at least 14 days before your next billing cycle to avoid renewal. Late cancellations may result in one final charge.

How to Request a Refund or Cancel a Service

Contact Us: Email us at bloom@peakandpetal.com or text / call us at 504-813-2429 with your order number and the reason for your refund or cancellation request.
Timeline: Requests must be submitted within the refund window outlined above.
Processing Time: Approved refunds will be processed back to your account within 7–10 business days.

Exclusions and Exceptions

No refunds are available for:
- Digital products (templates, guides, ebooks, etc.)
- Monthly membership fees
- Completed services or projects
- Partial work that has begun after the buyer’s remorse period ends
Sites hosted by Peak & Petal Designs cannot be transferred, downloaded, or migrated. No backups, exports, or file transfers will be provided under any circumstances.
Peak & Petal Designs reserves the right to deny refund requests that fall outside the stated refund windows or that violate this policy.

Questions?

These policies are subject to change at any time without notice. If you have any questions, or would like a copy of our full Website Design & Hosting Agreement, please email us at bloom@peakandpetal.com.